Our Service
Pre-sales services:
1. Inquiry and consulting support
2. Sample testing support
3. Visit our factory
After-sales services:
1. 2 years warranty period
2. Training on how to install and operate the brake press machine
3. Engineers available for overseas machinery service
Contact Details
Ms. Linda Zhang
Customer Manager
Frequently Asked Questions (FAQ)
1. Can you supply the relevant documentation?
Yes, we can provide most documentation, including Certificates of Analysis/Conformance, Insurance, Origin, and other required export documents.
2. What is the average lead time?
For in-stock machines, the lead time is within one week. For mass production, the lead time is 20-35 business days after receiving the deposit.
Lead times are effective when (1) we receive your deposit, and (2) we have your final approval for the products.
If our lead times do not align with your deadline, please discuss your needs with your sales representative. We strive to accommodate your requirements whenever possible.
In most cases, we are able to do so.
3. What payment methods do you accept?
Payments can be made to our bank account, via Western Union, or PayPal. Terms are 30% deposit in advance, with the remaining 70% against the copy of B/L. Alternatively, we accept irrevocable LC at sight.
4. What is the product warranty?
We warranty our materials and workmanship. Our commitment is to ensure your satisfaction with our products. Whether in warranty or not, it is our company's culture to address and resolve all customer issues to everyone's satisfaction.
5. Do you guarantee safe and secure delivery of products?
Yes, we use high-quality export packaging. For dangerous goods, we use specialized hazard packing, and for temperature-sensitive items, we use validated cold storage shippers. Specialized packaging or non-standard packing requirements may incur additional charges.
6. How about the shipping fees?
Shipping costs depend on the method of delivery you choose. Express is the quickest but most expensive. Sea freight is ideal for large quantities. Exact freight rates can only be provided with details about the amount, weight, and delivery method. Please contact us for more information.
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