Our Service
Pre-sales services:
1. Inquiry and consulting support: Our expert team is ready to assist you with any questions or information you need regarding our 200t CNC Bending Machine for Metal Steel.2. Sample testing support: Experience the quality and precision of our machine firsthand through our sample testing services.3. Visit our factory: We warmly welcome you to visit our state-of-the-art facility to see our advanced machinery in action.
After-sales services:
1. 2 years warranty period: Enjoy peace of mind with our extensive 2-year warranty on all parts and workmanship.2. Comprehensive training: We offer in-depth training on installation and usage to ensure you get the most out of your brake press machine.3. Engineers available: Our skilled engineers are on standby to provide onsite service and ensure minimum downtime.
overseasContact Ways Ms. Linda Zhang Customer ManagerE-mail: [email protected]
1. Can you supply the relevant documentation?
Yes, we can provide most documentation including Certificates of Analysis/Conformance, Insurance, Origin, and other required export documents to ensure seamless delivery.
2. What is the average lead time?
For in-stock machines, the lead time is within one week. For mass production, it ranges from 20-35 working days after receiving the deposit payment.
Lead times commence when (1) we have received your deposit, and (2) we have your final product approval.
If our lead times do not align with your schedule, please discuss your requirements with our sales team. We will strive to
accommodate your needs, and in most cases, we successfully do so.
3. What kinds of payment methods do you accept?
Payments can be made via bank transfer, Western Union, or PayPal: 30% deposit in advance, 70% balance against the copy of B/L, or an irrevocable LC at sight.irrevocable LC at sight.
4. What is the product warranty?
We warrant our materials and workmanship. Our commitment is your satisfaction with our products. Whether in warranty or not, we resolve all customer issues to everyone's satisfaction.
culture of our company to address and resolve all customer issues to everyone's satisfaction.
5. Do you guarantee safe and secure delivery of products?
Yes, we use high-quality export packaging. We also employ specialized hazard packing for dangerous goods and validated cold storage shippers for temperature-sensitive items. Additional charges may apply for non-standard packing requirements.
6. How about the shipping fees?
Shipping costs depend on your chosen method. Express is usually the fastest but most expensive. Sea freight is ideal for large quantities. Contact us for detailed freight rates based on amount, weight, and shipping method.
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