Our Service
Pre-sales services:
1. Inquiry and comprehensive consulting support to assist you in making informed decisions.2. Sample testing support to ensure product quality and suitability.3. Visit our state-of-the-art factory to see our advanced machinery in action.
After-sales services:
1. Enjoy a 2-year warranty period for peace of mind and product reliability.2. Receive thorough training on installation and usage of the brake press machine.3. Our expert engineers are available to service machinery to ensure optimal performance.
overseasContact Ways Ms. Linda Zhang Customer ManagerE-mail: [email protected]
1. Can you supply the relevant documentation?
Yes, we can provide a comprehensive set of documentation including Certificates of Analysis/Conformance, Insurance, Origin, and other required export documents.
2. What is the average lead time?
For machines in stock, the lead time is within one week. For mass production, the lead time is 20-35 working days after receiving the deposit payment.
Lead times become effective once (1) we have received your deposit and (2) we have your final product approval.
If our lead times do not meet your deadline, please discuss your requirements with your sales representative. We will make every effort to accommodate your needs, and in most cases, we are able to do so.
In most cases, we are able to do so.
3. What kinds of payment methods do you accept?
Payments can be made to our bank account, via Western Union, or PayPal: 30% deposit in advance, 70% balance against the copy of B/L. Alternatively, we accept irrevocable LC at sight.irrevocable LC at sight.
4. What is the product warranty?
We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. Whether in warranty or not, it is our company's culture to address and resolve all customer issues to everyone's satisfaction.
culture of our company to address and resolve all customer issues to everyone's satisfaction.
5. Do you guarantee safe and secure delivery of products?
Yes, we always use high-quality export packaging. We also utilize specialized hazard packing for dangerous goods and validated cold storage shippers for temperature-sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.
6. How about the shipping fees?
The shipping cost depends on the method you choose for transportation. Express is typically the quickest but also the most expensive. Sea freight is the best option for large volumes. We can provide exact freight rates once we have the details of the amount, weight, and shipping method. Please contact us for further information.
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