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Core Technology
France MOTOREDUCER Servo Motor - Japan FUJI
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Cutting Samples
Company & Factory Introduction
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Our Service
Pre-sales services: After-sales services: 1. Inquiry and consulting support
2. Sample testing support
3. Visit our factory
1. 2 years warranty period
2. Training on how to install and use the machine
3. Engineers available to service machinery overseas
FAQ
1. Can you supply the relevant documentation? Yes, we provide most documentation including Certificates of Analysis/Conformance, Insurance, Origin, and other export documents where required.
2. What is the average lead time?
For samples, the lead time is approximately 7 days.
For mass production, our lead time ranges between 20-30 days upon receipt of your deposit payment. This ensures both efficiency and timely delivery of your orders.
The lead times become effective when: (1) we have received your deposit, and (2) we have your final approval on the product specifications. These steps are crucial for guaranteeing prompt delivery.
If our standard lead times do not align with your specific deadline requirements, please discuss your needs with your sales representative. We are always willing to find solutions and meet your timelines.
We consistently strive to accommodate your needs, and in most cases, we successfully manage to do so, ensuring your satisfaction.
3. What kinds of payment methods do you accept?
We accept payments via bank transfer, Western Union, or PayPal. The terms are 30% deposit in advance and 70% balance against the copy of the Bill of Lading. Alternatively, we accept irrevocable Letters of Credit at sight.The irrevocable LC at sight option provides additional security for your transactions.
4. What is the product warranty?
We provide a warranty on our materials and workmanship, ensuring you receive only the highest quality products.
Our commitment is to ensure your complete satisfaction with our products. Whether within the warranty period or beyond, we strive to resolve all customer concerns to everyone's satisfaction.
It is the culture of our company to address and resolve all customer issues to ensure complete satisfaction.
5. Do you guarantee safe and secure delivery of products?
Absolutely, we always use high-quality export packaging to ensure the safe delivery of your products.
For hazardous goods, we use specialized packaging, and for temperature-sensitive items, validated cold storage shippers are employed. Custom packaging requirements can be accommodated, although they may incur additional charges.
Specialist packaging and non-standard packing requirements may incur an additional charge but ensure the utmost protection for your goods.
6. How about the shipping fees?
Shipping costs vary based on your selected delivery method. Express shipping is the fastest but also the most expensive.
Sea freight is the most cost-effective for large shipments. Exact freight rates depend on the quantity, weight, and shipping method chosen. Please contact us for detailed information.
To provide an accurate shipping cost, we need details such as the amount, weight, and preferred shipping method. Contact us for further assistance.
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