Our Service
Pre-sales services:
1. Comprehensive inquiry and consulting support for all your needs.2. Sample testing support to ensure product suitability.3. Welcoming visits to our state-of-the-art factory.
After-sales services:
1. Enjoy a robust 2-year warranty period.2. Comprehensive training on installation and usage of the brake press machine.3. Expert engineers available to service your machinery,
even overseas.Contact Ways Ms. Linda Zhang Customer ManagerE-mail: [email protected]
1. Can you supply the relevant documentation?
Yes, we provide a wide range of documentation including Certificates of Analysis/Conformance, insurance documents, certificates of origin, and any other required export documents.
2. What is the average lead time?
For stock machines, lead time is within one week. For mass production, it ranges from 20-35 working days post deposit payment.
Lead times commence once we've received your deposit and your final product approval.
If our lead times don't meet your schedule, discuss your requirements with your sales representative.
We strive to accommodate your needs and usually succeed.
3. What payment methods do you accept?
Payments can be made via bank account, Western Union, or PayPal: 30% deposit upfront, 70% balance against the copy of B/L. Alternatively,an irrevocable LC at sight is acceptable.
4. What is the product warranty?
We guarantee our materials and workmanship, ensuring your satisfaction with our products. Whether in or out of warranty, we are committed to resolving all customer issues to everyone's satisfaction.
company's culture emphasizes customer satisfaction.
5. Do you guarantee safe and secure delivery of products?
Yes, we use premium export packaging, including specialized hazard packing for dangerous goods and validated cold storage for temperature-sensitive items. Additional charges may apply for specialist packaging.
6. How about the shipping fees?
Shipping costs vary based on the method chosen. Express is fastest but often most expensive, while sea freight is ideal for large quantities. We can provide exact rates once we know the amount, weight, and method. Contact us for further details.
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