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Company & Factory Overview
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Our Comprehensive Service Package
Pre-Sales Services:After-Sales Services: 1. Inquiry and consulting support
2. Sample testing support
3. Visit our factory
1. 2-year warranty period
2. Training on installation and machine operation
3. Engineers available for overseas machinery service
Frequently Asked Questions (FAQ)
1. Can you supply the relevant documentation? Yes, we provide most documentation including Certificates of Analysis/Conformance, Insurance, Origin, and other required export documents.
2. What is the average lead time?
For samples, the lead time is approximately 7 days.
For mass production, the lead time is 20-30 days after receiving the deposit payment.
The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products.
If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to
accommodate your needs. In most cases we are able to do so.
3.What kinds of payment methods do you accept?
You can make the payment to our bank account, Western Union or PayPal:30% deposit in advance, 70% balance against the copy of B/L.Orirrevocable LC at sight.
4.What is the product warranty?
We warranty our materials and workmanship.
Our commitment is to your satisfaction with our products. In warranty or not, it is the
culture of our company to address and resolve all customer issues to everyone's satisfaction.
5.Do you guarantee safe and secure delivery of products?
Yes, we always use high quality export packaging.
We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items.
Specialist packaging and non-standard packing requirements may incur an additional charge.
6.How about the shipping fees?
The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way.
By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of
amount, weight and way. Please contact us for further information.
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