Our Service
Pre-sales services:
1. Comprehensive inquiry and consulting support
2. Extensive sample testing support
3. Visit our state-of-the-art factory for an in-depth understanding
After-sales services:
1. 2-year warranty for complete peace of mind
2. In-depth training on installation and efficient operation of the brake press machine
3. Experienced engineers available for overseas machinery service
Contact Ways
Ms. Linda Zhang
Customer Manager
FAQ
1. Can you supply the relevant documentation?
Yes, we can provide a wide range of documentation including Certificates of Analysis/Conformance, Insurance, Origin, and other required export documents.
2. What is the average lead time?
For in-stock machines, the lead time is within one week. For mass production, it is 20-35 working days after receiving the deposit payment.
Lead times become effective when: (1) we have received your deposit, and (2) we have your final approval for your products.
If our lead times do not align with your deadlines, please discuss your requirements with our sales team. We will make every effort to
accommodate your needs. In most cases, we are able to do so.
3. What kinds of payment methods do you accept?
You can make the payment to our bank account, Western Union, or PayPal: 30% deposit in advance, 70% balance against the copy of B/L. Or, you can use
an irrevocable LC at sight.
4. What is the product warranty?
We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. Whether in warranty or not, it is the
culture of our company to address and resolve all customer issues to everyone's satisfaction.
5. Do you guarantee safe and secure delivery of products?
Yes, we always use high-quality export packaging. We also utilize specialized hazard packing for dangerous goods and validated cold storage shippers for temperature-sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.
6. How about the shipping fees?
The shipping cost depends on the method you choose to receive the goods. Express is the quickest but also the most expensive. Seafreight is the most cost-effective solution for large shipments. Exact freight rates can only be provided once we know the details of the amount, weight, and method. Please contact us for further information.
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