Our Service
Pre-sales services:
1. Inquiry and consulting support: Our dedicated team is here to provide you with comprehensive guidance and expert advice for all your queries.2. Sample testing support: We offer sample testing services to ensure the quality and performance of our products meet your expectations.3. Visit our factory: We warmly invite you to tour our state-of-the-art manufacturing facility and witness our precision craftsmanship firsthand.
After-sales services:
1. 2 years warranty period: Enjoy peace of mind with our extensive two-year warranty, covering any manufacturing defects.2. Training on installation and usage: Our experts provide thorough training sessions to ensure you can efficiently install and operate the brake press machine.3. Engineers available for machinery servicing: Our skilled engineers are ready to offer on-site and remote assistance to maintain optimal machine performance.
OverseasContact Ways Ms. Linda Zhang Customer ManagerEmail: [email protected]
1. Can you supply the relevant documentation?
Yes, we can provide most documentation including Certificates of Analysis/Conformance, Insurance, Origin, and other necessary export documents.
2. What is the average lead time?
For machines in stock, the lead time is within one week. For mass production, the lead time ranges from 20-35 working days after receiving the deposit payment.
Lead times commence upon receipt of your deposit and final product approval.
If our lead times are not feasible for your deadlines, please discuss your requirements with our sales team. We will strive to accommodate your needs and often succeed in doing so.
accommodate your needs. In most cases we are able to do so.
3. What kinds of payment methods do you accept?
You can make payments to our bank account, Western Union, or PayPal: 30% deposit in advance, 70% balance against the copy of B/L, or use an irrevocable LC at sight.irrevocable LC at sight.
4. What is the product warranty?
We guarantee the quality of our materials and workmanship. Our commitment is to ensure your complete satisfaction with our products. Regardless of warranty status, our company culture prioritizes resolving all customer issues to everyone's satisfaction.
culture of our company to address and resolve all customer issues to everyone's satisfaction.
5. Do you guarantee safe and secure delivery of products?
Yes, we use high-quality export packaging and specialized hazard packing for dangerous goods. For temperature-sensitive items, we utilize validated cold storage shippers. Additional charges may apply for specialist packaging and non-standard packing requirements.
6. How about the shipping fees?
Shipping costs depend on the chosen delivery method. Express is the fastest but most expensive. Sea freight is ideal for large quantities. Exact freight rates depend on details such as amount, weight, and shipping method. Please contact us for further information.
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