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Core Technology
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Cutting Samples
Company & Factory Introduction
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Our Services
Pre-Sales Services:After-Sales Services: 1. Inquiry and consulting support.
2. Sample testing support.
3. Factory visits.
1. 2 years warranty period.
2. Training on installation and usage.
3. Engineers available for overseas service.
FAQ
1. Can you supply the relevant documentation? Yes, we can provide most documentation including Certificates of Analysis/Conformance, Insurance, Origin, and other export documents as required.
2. What is the average lead time?
For samples, the lead time is approximately 7 days.
For mass production, our efficient lead time ranges between 20-30 days after receiving your deposit payment.
Lead times become effective once (1) we receive your deposit, and (2) we obtain your final approval for the products.
Should our lead times not align with your deadlines, please discuss your requirements with your sales representative. We will make every effort to
accommodate your needs. In most cases, we are able to meet your requirements successfully.
3. What kinds of payment methods do you accept?
You may make payments to our bank account, via Western Union, or PayPal. The terms are 30% deposit in advance and 70% balance against the copy of B/L. Alternatively, anirrevocable LC at sight is also acceptable.
4. What is the product warranty?
We provide a warranty covering our materials and workmanship.
Our commitment is your complete satisfaction with our products. Whether under warranty or not,
our company culture is to address and resolve all customer issues to everyone's satisfaction.
5. Do you guarantee safe and secure delivery of products?
Yes, we always utilize high-quality export packaging to ensure the safe delivery of products.
For hazardous goods, we use specialized hazard packing, and for temperature-sensitive items, we use validated cold storage shippers.
Specialist and non-standard packaging requirements may incur additional charges.
6. How about the shipping fees?
Shipping costs depend on the delivery method you choose. Express is the fastest but also the most expensive.
Sea freight is ideal for large quantities. We can provide exact freight rates once we have the details of
amount, weight, and shipment method. Please contact us for further information.