Our Service
Pre-Sales Services:
1. Inquiry and consulting support
2. Sample testing support
3. Visit our factory
After-Sales Services:
1. 2-year warranty period
2. Training on how to install and use the brake press machine
3. Engineers available to service machinery overseas
Contact Ways
Ms. Linda Zhang
Customer Manager
FAQ
1. Can you supply the relevant documentation? Yes, we can provide most documentation, including Certificates of Analysis/Conformance, Insurance, Origin, and other export documents where required.
2. What is the average lead time?
For samples, the lead time is about 7 days.
For mass production, the lead time is 20-30 days after receiving the deposit payment.
The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products.
If our lead times do not work with your deadline, please discuss your requirements with your sales representative. In all cases, we will try to
accommodate your needs. In most cases, we are able to do so.
3. What kinds of payment methods do you accept?
You can make the payment to our bank account, via Western Union, or PayPal: 30% deposit in advance, 70% balance against the copy of B/L.
Payment Method: We only accept irrevocable Letter of Credit (LC) at sight for seamless transactions and peace of mind.
4. What is the product warranty?
We stand by our commitment to quality, offering a warranty on our materials and expert craftsmanship.
Our promise is to ensure your complete satisfaction with our products. Whether within the warranty period or beyond, it is always the
core value and culture of our company to address and resolve all customer issues, ensuring everyone's satisfaction.
5. Do you guarantee safe and secure delivery of products?
Absolutely, we consistently use high-quality export packaging to ensure the safe delivery of your products.
For added safety, we employ specialized hazard packaging for dangerous goods and validated cold storage shippers for temperature-sensitive items.
Please note that specialist packaging and non-standard packing requirements may incur an additional charge.
6. How about the shipping fees?
Shipping costs vary based on your chosen method. Express delivery is the fastest but also the most expensive option.
For large shipments, seafreight offers the best value. We can provide precise freight rates once we know the exact details of the
amount, weight, and shipping method. Please contact us for further information.