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Company & Factory Overview
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Our Service Commitment
Pre-sales Services:After-sales Services: 1. Inquiry and consulting support
2. Sample testing support
3. Factory visits
1. 2-year warranty period
2. Training on installation and usage
3. Engineers available for overseas service
Frequently Asked Questions (FAQ)
1. Can you supply the relevant documentation? Yes, we can provide most documentation, including Certificates of Analysis/Conformance, Insurance, Origin, and other export documents as required.
2. What is the average lead time?
For sample orders, our lead time is approximately 7 days.
For mass production orders, the lead time ranges between 20-30 days after we've received your deposit payment.
Lead times commence once (1) your deposit is received, and (2) we have obtained your final approval for the products.
If our lead times do not align with your deadlines, please consult with your sales representative. In all cases, we will strive to
meet your requirements. In most instances, we are able to do so.
3. What kinds of payment methods do you accept?
You can make payments to our bank account, via Western Union, or PayPal: 30% deposit upfront, and 70% balance against the copy of B/L. Alternatively, anirrevocable LC at sight is also accepted.
4. What is the product warranty?
We provide a warranty covering both materials and workmanship.
Our commitment is to ensure your complete satisfaction with our products. Regardless of warranty status, it is the
culture of our company to address and resolve all customer issues to everyone's satisfaction.
5. Do you guarantee safe and secure delivery of products?
Yes, we always utilize high-quality export packaging.
Additionally, we use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature-sensitive items.
Specialist packaging and non-standard packing requirements might incur an additional charge.
6. How about the shipping fees?
The shipping cost depends on the method you choose for delivery. Express is typically the quickest but also the most expensive method.
Seafreight is the most cost-effective solution for large quantities. Exact freight rates can only be provided if we know the details of
your order, including amount, weight, and preferred shipping method. Please contact us for further information.