Our Service
Pre-sales services:
1. Inquiry and consulting support. Benefit from our expert guidance and comprehensive consulting services.
2. Sample testing support. Experience our product quality first-hand with our sample testing services.
3. Visit our factory. Get an in-depth look at our manufacturing process by visiting our state-of-the-art facility.
After-sales services:
1. 2-year warranty period. Enjoy peace of mind with our extensive warranty coverage.
2. Comprehensive training on installation and use of the brake press machine, ensuring you can operate it efficiently.
3. Engineers available to service machinery overseas, providing you with professional support wherever you are.
Contact Ways
Ms. Linda Zhang
Customer Manager
FAQ
1. Can you supply the relevant documentation?
Yes, we provide comprehensive documentation including Certificates of Analysis/Conformance, Insurance, Origin, and other required export documents.
2. What is the average lead time?
For machines in stock, the lead time is within one week. For mass production, it ranges from 20-35 working days after receipt of the deposit.
Lead times are calculated from (1) receipt of your deposit, and (2) final approval of your products.
If our lead times don't align with your deadline, discuss your requirements with our sales team. We strive to meet your needs and often succeed.
We are often able to accommodate your timeline needs.
3. What kinds of payment methods do you accept?
Payments can be made via bank transfer, Western Union, or PayPal: 30% deposit in advance, 70% balance against the copy of B/L. Alternatively, an irrevocable LC at sight is acceptable.
Irrevocable LC at sight is also an option.
4. What is the product warranty?
We guarantee our materials and workmanship. Our commitment is your satisfaction, addressing and resolving all customer issues to everyone's satisfaction.
Our company culture ensures that all customer issues are resolved to everyone's satisfaction.
5. Do you guarantee safe and secure delivery of products?
Yes, we use premium export packaging and specialized hazard packing for dangerous goods. For temperature-sensitive items, we use validated cold storage shippers. Non-standard packing needs may incur extra charges.
6. How about the shipping fees?
Shipping costs depend on your chosen method: express is fastest but priciest; sea freight is ideal for large volumes. Exact rates depend on amount, weight, and shipping method. Contact us for more information.
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