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Company & Factory Introduction
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Our Service
Pre-sales Services:After-sales Services: 1. Inquiry and consulting support
2. Sample testing support
3. Visit our factory
1. 2 years warranty period
2. Training on installation and usage
3. Engineers available for overseas service
FAQ
1. Can you supply the relevant documentation? Yes, we can provide most documentation, including Certificates of Analysis/Conformance, Insurance, Origin, and other required export documents.
2. What is the average lead time?
For samples, anticipate a swift lead time of approximately 7 days.
For mass production, expect a lead time ranging from 20-30 days following the receipt of your deposit payment.
Lead times become official once (1) your deposit has been received and (2) we have your final approval for the products.
If our lead times conflict with your deadline, please discuss your requirements with your sales representative. In all circumstances, we will strive to
accommodate your needs. Generally, we are successful in doing so.
3. What kinds of payment methods do you accept?
You can make payments via our bank account, Western Union, or PayPal: 30% deposit upfront, 70% balance upon receipt of the copy of B/L. Alternatively, you can opt foran irrevocable LC at sight.
4. What is the product warranty?
We guarantee our materials and workmanship.
Our commitment is to ensure your satisfaction with our products. Whether in warranty or not, it is our company's
culture to address and resolve all customer issues to everyone's satisfaction.
5. Do you guarantee the safe and secure delivery of products?
Yes, we consistently utilize high-quality export packaging.
We also employ specialized hazard packing for dangerous goods and validated cold storage shippers for temperature-sensitive items.
Specialist packaging and non-standard packing requirements may incur an additional charge.
6. How about the shipping fees?
The shipping cost depends on the method you choose to receive the goods. Express delivery is the quickest but also the most expensive option.
Seafreight is the most cost-effective solution for large quantities. We can provide exact freight rates once we know the details of
the amount, weight, and method. Please contact us for further information.