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Core Technology
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Cutting Samples
Company & Factory Introduction
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Our Services
Pre-sales Services:After-sales Services: 1. Inquiry and consulting support.
2. Sample testing support.
3. Factory visit.
1. 2 years warranty period.
2. Training on installation and machine usage.
3. Engineers available for overseas service.
FAQ
1. Can you supply the relevant documentation? Yes, we can provide most documentation, including Certificates of Analysis/Conformance, Insurance, Origin, and other export documents as required.
2. What is the average lead time?
For samples, the lead time is approximately 7 days.
For mass production, the lead time is typically 20-30 days after we receive your deposit payment. This efficient timeframe ensures we deliver your products promptly and reliably.
Lead times become effective under two conditions: (1) upon receipt of your deposit, and (2) after we receive your final approval for your products. These steps help us maintain our commitment to excellent service.
If our lead times do not align with your deadlines, please discuss your requirements with your sales representative. We are dedicated to flexibility and strive to meet all customer needs.
We will make every effort to accommodate your needs, and in most cases, we are able to fulfill your requirements.
3. What kinds of payment methods do you accept?
You can make payments via bank transfer, Western Union, or PayPal. Our standard terms are a 30% deposit in advance and a 70% balance upon receipt of the copy of the Bill of Lading (B/L). Alternatively,we accept an irrevocable Letter of Credit (LC) at sight.
4. What is the product warranty?
We guarantee the quality of our materials and workmanship, ensuring you receive a superior product.
Our commitment extends to your satisfaction with our products. Whether in warranty or out of warranty, we uphold
a company culture focused on addressing and resolving all customer issues to everyone's satisfaction.
5. Do you guarantee safe and secure delivery of products?
Absolutely, we always use high-quality export packaging to ensure the safe delivery of your products.
For dangerous goods, we utilize specialized hazard packing, and for temperature-sensitive items, we use validated cold storage shippers.
Please note that specialist packaging and non-standard packing requirements may incur an additional charge.
6. How about the shipping fees?
Shipping costs vary based on the method chosen. Express shipping is the fastest but comes at a higher cost.
Seafreight is the most economical solution for large quantities. We can provide exact freight rates once we know the specifics of
the amount, weight, and shipping method. Please contact us for further details.
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