Our Service
Pre-sales services:
1. Inquiry and expert consulting support 2. Sample testing support3. Visit our state-of-the-art factory
After-sales services:
1. Comprehensive 2-year warranty period2. Training on installation and optimal usage of the brake press machine3. Engineers available for machinery servicing
overseasContact Ways Ms. Linda Zhang Customer ManagerE-mail: [email protected]
1. Can you supply the relevant documentation?
Yes, we can provide most necessary documentation including Certificates of Analysis/Conformance, Insurance, Origin, and other export-related documents as required.
2. What is the average lead time?
For machines in stock, the lead time is within one week. For mass production, the lead time is 20-35 working days after receiving the deposit payment.
The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products.
If our lead times do not align with your deadlines, please discuss your requirements with your sales representative. We will make every effort to accommodate your needs. In most cases, we are able to do so.
In most cases, we are able to do so.
3. What kinds of payment methods do you accept?
You can make payments to our bank account, Western Union, or PayPal: 30% deposit in advance, 70% balance against the copy of B/L. Or via an irrevocable LC at sight.
4. What is the product warranty?
We warranty our materials and workmanship. Our commitment is to ensure your complete satisfaction with our products. Whether in warranty or not, our company culture is to address and resolve all customer issues to everyone's satisfaction.
5. Do you guarantee safe and secure delivery of products?
Yes, we always use high-quality export packaging. We also utilize specialized hazard packaging for dangerous goods and validated cold storage shippers for temperature-sensitive items. Specialist and non-standard packing requirements may incur an additional charge.
6. How about the shipping fees?
The shipping cost depends on the delivery method you choose. Express is normally the quickest but also the most expensive. For larger quantities, seafreight is the best solution. Exact freight rates can be provided once we know the details of amount, weight, and method. Please contact us for further information.
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