Our Service
Pre-sales Services:
1. Inquiry and consulting support: Offering expert guidance and comprehensive consultation to address all your pre-purchase inquiries.2. Sample testing support: We provide sample testing to ensure our product meets your quality expectations.3. Visit our factory: We welcome you to tour our facility and witness our manufacturing process firsthand.
After-sales Services:
1. 2 years warranty period: Enjoy a robust 2-year warranty on our products for your peace of mind.2. Training on installation and use: Comprehensive training provided on how to install and operate the brake press machine.3. Engineers available for servicing: Our skilled engineers are available to service machinery overseas.
overseasContact Ways Ms. Linda Zhang Customer ManagerEmail: [email protected]
1. Can you supply the relevant documentation?
Yes, we can provide most documentation including Certificates of Analysis/Conformance, Insurance, Origin, and other required export documents.
2. What is the average lead time?
For in-stock machines, the lead time is within one week. For mass production, it is 20-35 working days post deposit payment.
The lead times become effective when (1) we receive your deposit, and (2) we get your final product approval.
If our lead times do not align with your deadline, please discuss your requirements with our sales team. We will strive to accommodate your needs.
In most cases, we are able to do so.
3. What kinds of payment methods do you accept?
You can make payments via bank transfer, Western Union, or PayPal: 30% deposit upfront, 70% balance against the copy of B/L or irrevocable LC at sight.irrevocable LC at sight.
4. What is the product warranty?
We warranty our materials and workmanship. Our commitment is to ensure your satisfaction with our products.
Whether in or out of warranty, we prioritize addressing and resolving all customer issues to your satisfaction.
5. Do you guarantee safe and secure delivery of products?
Yes, we use high-quality export packaging. Specialized hazard packing for dangerous goods and validated cold storage for temperature-sensitive items are also available. Additional charges may apply for specialized packaging.
6. How about the shipping fees?
Shipping costs depend on the chosen method. Express is fastest but costliest. Sea freight is ideal for large quantities. Exact rates are provided based on amount, weight, and shipping method. Contact us for details.
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