Our Service
Pre-sales services:
1. Inquiry and consulting support
2. Sample testing support
3. Visit our factory to experience our products first-hand
After-sales services:
1. 2-year warranty period
2. Training on installation and usage of the brake press machine
3. Engineers available for overseas machinery service
Contact Ways
Ms. Linda Zhang
Customer Manager
FAQ
1. Can you supply the relevant documentation?
Yes, we can provide most documentation including Certificates of Analysis/Conformance, Insurance, Origin, and other export documents when required.
2. What is the average lead time?
For machines in stock, the lead time is within one week. For mass production, the lead time is 20-35 working days after receiving the deposit payment.
The lead times become effective when (1) we have received your deposit and (2) we have your final approval for your products.
If our lead times do not work with your deadline, please discuss your requirements with your sales representative. In all cases, we will try to
accommodate your needs. In most cases, we are able to do so.
3. What kinds of payment methods do you accept?
You can make the payment to our bank account, Western Union, or PayPal: 30% deposit in advance, 70% balance against the copy of B/L, or
irrevocable LC at sight.
4. What is the product warranty?
We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. Whether under warranty or not, it is the
culture of our company to address and resolve all customer issues to everyone's satisfaction.
5. Do you guarantee safe and secure delivery of products?
Yes, we always use high-quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature-sensitive items. Specialized packaging and non-standard packing requirements may incur an additional charge.
6. How about the shipping fees?
The shipping cost depends on the method you choose to receive the goods. Express is typically the fastest but also the most expensive. Sea freight is the best solution for large quantities. Exact freight rates can only be provided once we know the details of the amount, weight, and method. Please contact us for further information.
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