Our Service
Pre-sales services:
1. Inquiry and comprehensive consulting support2. Sample testing assistance3. Factory tour arrangements
After-sales services:
1. 2-year warranty period2. Comprehensive training on installation and usage of the brake press machine3. Engineers available for machinery servicing
overseasContact Ways Ms. Linda Zhang Customer ManagerEmail: [email protected]
1. Can you supply the relevant documentation?
Yes, we can provide most documentation including Certificates of Analysis/Conformance, Insurance, Origin, and other export documents where required.
2. What is the average lead time?
For machines in stock, the lead time is within one week. For mass production, the lead time is 20-35 working days after receiving the deposit payment.
The lead times become effective once we have received your deposit and your final approval for the products.
If our lead times do not align with your deadline, please discuss your requirements with your sales representative. We will make every effort to accommodate your needs, and in most cases, we are able to do so.
In most cases, we are able to do so.
3. What kinds of payment methods do you accept?
You can make the payment to our bank account, Western Union, or PayPal: 30% deposit in advance, with the 70% balance against the copy of B/L, or an irrevocable LC at sight.Irrevocable LC at sight.
4. What is the product warranty?
We warrant our materials and workmanship. Our commitment is to your satisfaction with our products. Whether in warranty or not, it is the culture of our company to address and resolve all customer issues to everyone's satisfaction.
It is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.
5. Do you guarantee safe and secure delivery of products?
Yes, we always use high-quality export packaging. For dangerous goods, we employ specialized hazard packing, and for temperature-sensitive items, we use validated cold storage shippers. Specialist packaging and non-standard packing requirements may incur an additional charge.
6. How about the shipping fees?
The shipping cost depends on the modality chosen. Express is usually the quickest but also the most expensive. Sea freight is optimal for large quantities. Exact freight rates will be provided once we know the details such as quantity, weight, and shipping method. Please contact us for further information.
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