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Company & Factory Introduction
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Our Services
Pre-Sales Services:After-Sales Services: 1. Inquiry and Consulting Support
2. Sample Testing Support
3. Visit Our Factory
1. Two-Year Warranty Period
2. Training on Installation and Operation
3. Engineers Available for Overseas Service
FAQ
1. Can you supply the relevant documentation? Yes, we can provide most documentation, including Certificates of Analysis/Conformance, Insurance, Origin, and other required export documents.
2. What is the average lead time?
For samples, the lead time is about 7 days.
For high-volume production runs, the lead time ranges from 20 to 30 days after we receive your deposit payment.
Lead times commence once (1) your deposit has been received, and (2) we have your final approval for the products.
If our standard lead times do not align with your deadline, please discuss your requirements with your sales representative. We will strive to
accommodate your needs, and in most cases, we are able to do so.
3. What types of payment methods do you accept?
Payments can be made to our bank account, via Western Union, or PayPal: 30% deposit in advance, 70% balance upon receipt of the copy of B/L. Alternatively,we accept an irrevocable LC at sight.
4. What is the product warranty?
We provide a warranty on our materials and craftsmanship.
Our commitment is to ensure your complete satisfaction with our products. Whether under warranty or not, it is the
culture of our company to address and resolve all customer issues to everyone's satisfaction.
5. Do you guarantee the safe and secure delivery of products?
Yes, we consistently use high-quality export packaging.
We also utilize specialized hazard packing for dangerous goods and validated cold storage shippers for temperature-sensitive items.
Specialist packaging and non-standard packing requirements may incur an additional charge.
6. What about the shipping fees?
Shipping costs depend on the method you choose to receive the goods. Express is usually the fastest but also the most expensive option.
Sea freight is the most economical for large shipments. We can only provide exact shipping rates once we know the details of the
quantity, weight, and method. Please contact us for further information.
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