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Core Technology
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Company & Factory Introduction
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Our Service
Pre-sales services:After-sales services: 1. Inquiry and consulting support
2. Sample testing support
3. Visit our factory
1. 2 years warranty period
2. Training on installation and usage
3. Engineers available for overseas service
FAQ
1. Can you supply the relevant documentation? Yes, we can provide most documentation including Certificates of Analysis/Conformance, Insurance, Origin, and other required export documents.
2. What is the average lead time?
For samples, we promise a swift lead time of about 7 days.
For mass production, the estimated lead time is between 20-30 days after receiving your deposit payment.
The lead times start when we have received both your deposit and final approval for the products.
If our lead times do not align with your deadlines, please discuss your requirements with your sales representative. We will make every effort to
accommodate your needs. In most cases, we are able to do so.
3. What kinds of payment methods do you accept?
You may make payments via our bank account, Western Union, or PayPal: 30% deposit in advance, 70% balance against the copy of B/L. Oran irrevocable LC at sight.
4. What is the product warranty?
We guarantee our materials and workmanship for the entire warranty period.
Our commitment is your complete satisfaction with our products, in warranty or not. It is the
culture of our company to address and resolve all customer issues to everyone's satisfaction.
5. Do you guarantee safe and secure delivery of products?
Yes, we always use top-quality export packaging.
We also utilize specialized hazard packaging for dangerous goods and validated cold storage shippers for temperature-sensitive items.
Specialist packaging and non-standard packing requirements may incur an additional charge.
6. How about the shipping fees?
The shipping cost depends on how you choose to receive the goods. Express is usually the quickest but also the most expensive method.
Seafreight is the best solution for large quantities. Exact freight rates can be provided if we know the details of
the amount, weight, and method of shipping. Please contact us for further information.